FAQ

We utilize a range of cutting-edge fabrics, meticulously selected to adhere to our quality benchmarks, enhancing the sustainability and longevity of our offerings.

Each of our product pages features a size chart to help you select the perfect fit. If you’re still unsure, don’t hesitate to contact us at info@valcariz.com. We promise to get back to you within 24 hours to assist with your sizing needs.

Our clothing is crafted to withstand the demanding nature of mountain biking. We employ specialized materials that have undergone thorough testing. Our team of dedicated riders provides continual feedback, allowing us to enhance aspects such as comfort and durability. This ensures that your Valcariz apparel lives up to your expectations in both comfort and endurance.

Once you've selected your items and added them to your cart, please proceed by following the website's checkout instructions. We've streamlined our ordering process to be as quick and effortless as possible.

Should your order not yet be dispatched, you can make changes by reaching out to info@valcariz.com. We are committed to assisting you promptly and efficiently with any adjustments you require.

We offer an extensive array of payment options to simplify your purchasing experience. For additional questions or to facilitate a business purchase, please contact us at info@valcariz.com, where we are ready to provide assistance.

If you want to make a purchase with a VAT number, please reach out to us at info@valcariz.com for assistance throughout the process.

We provide rapid international shipping options. If your location isn't included in our delivery list, please get in touch with us at info@valcariz.com, and we will find a way for you to enjoy riding in a complete Valcariz kit as soon as possible.

Shipping times vary by location, but rest assured, we've chosen the quickest and most efficient delivery options for each country to ensure you can start enjoying your new gear as soon as possible.

Once you've placed your order, you'll receive an email containing all the necessary tracking details to monitor your order's journey right to your doorstep.

Shipping is free for orders over 149€. For orders under this amount, shipping fees are determined by your location and will be clearly displayed during the checkout process, ensuring you know the exact cost for your destination.

We aim to make the return process straightforward if you're not completely satisfied with your order.

All the details regarding our return and refund policies can be found here: Return Policy

Initiate the return process easily via your account, or if you prefer, reach out to us at info@valcariz.com for assistance.

Of course ! Please check our return and refund policy here: Return Policy

Or contact us at info@valcariz.com

There's no necessity for an account, but having one could simplify tracking and managing your orders, offering a smoother and more efficient experience.

By setting up an account, you'll benefit from effortless order tracking and management, ensuring a smooth journey. Additionally, you'll have the choice to receive updates on our newest releases and offers.

Certainly, please follow the instructions provided on the login page.

Washing instructions are included with all our apparel. For optimal care, we recommend washing in cold water and air-drying. These practices not only extend the life of your garments but also minimize their carbon footprint.

Ride with confidence, knowing we've got you covered! Our 2-year crash replacement warranty offers you a substantial discount on replacement items: enjoy 40% off in the first year and 30% off in the second year, because we want you to shred as hard as you can. Contact us at info@valcariz to get the procedure started.

We address sustainability on several fronts: Our garments are designed for longevity, as durability and extended use are the first steps toward more sustainable apparel. Whenever the functionality of the item permits, we opt for recycled or natural fabrics. Moreover, we offer carbon-neutral shipping on all orders.

You can find the details of our Privacy Policy here: Privacy Policy

You can find the details of our Privacy Policy here: Privacy Policy

During the checkout process, you have the option to apply any promo code you might have.

Yes, we offer an ambassador program. To apply, please email us at info@valcariz.com with your social media details and any relevant race results. If you qualify for the program, we'll provide you with a personal discount code for reduced rates on all website items.

Certainly, by subscribing to our newsletter, you'll get a 10% discount promo code for your initial purchase.

We value your feedback immensely! Feel free to share your thoughts publicly by leaving a review on the product page or privately by emailing us at info@valcariz.com.

If you have any complaints, please reach out to us at info@valcariz.com, and we will respond within 24 hours.

Indeed, we offer an ambassador program that equips riders with a promo code for purchasing at reduced prices. Additionally, we have a sponsorship program for athletes and creators, and we organize and sponsor events. For further details and to apply for any of our programs, please email us at info@valcariz.com.

To apply for ambassadorship or full sponsorship, send an email to info@valcariz.com. Ensure you include your social media profiles and any pertinent race results in your application.

If you encounter any problems on our website or during the ordering process, don't hesitate to reach out to us at info@valcariz.com for assistance.

Should you face any issues with payment, please get in touch with us at info@valcariz.com for support.

Founded in 2020 by Claude, a devoted mountain biker, Valcariz is the culmination of a lifelong passion. We craft premium mountain bike apparel designed to enhance your riding experience and endure the test of time.

You can reach us at info@valcariz.com or via our contact form here, and we will get back to you within 24 hours.